Delivery and returns
Free shipping in EU
Delivery of all goods (excl. public space collection) purchased from the Softrend web shop is free of charge within the EU, excl. islands.
Orders are shipped with a special carrier depending on the destination. We will contact directly regarding the delivery time as it varies depending on the country. Delivery is to street level only and will not be carried inside at the destination address. The Client is responsible for the disposal of pallets and other packaging used in connection with the delivery.
14-day trial period for all sofas and beds
Comfort and quality are a top priority for us. Try out your new custom-made sofa or bed at home for up to two weeks to be sure that it is the one for you. If you are unhappy with the item for any reason, you can switch it for a more suitable one or return it for free.
We expect you to maintain the product in a condition that is as good as new, use it for its intended purpose and to not intentionally damage it.
14-day free returns for furniture and accessories
If you find that the ordered products do not suit your home for any reason, you can return them for free in 14 days. The product must not be damaged and be as good as new. If possible, please return the product in the original packaging.
If the product has production flaws from the factory, we will provide free warranty repairs or buy the defective product back.
Contact us: email@example.com